Diane and Tony Rowles have seen everything. After leaving their home in the U.K. in the mid-2000s and making a new home in Rudozem, Bulgaria, the husband and wife came across the many stray dogs living in the local streets — and often mistreated by their neighbors.

They figured that these animals would be better off in the care of the shelters in their community, but then they made a shocking discovery. They learned that the nearby shelters were just as bad as living on the streets, so the couple started the ‘Rudozem Street Dog Rescue’ to help their furry friends.

After many years of saving stray dogs, the Rowles had seen enough strays for them to assume that they had seen it all. That was until they found one dog that seemed impossible to save…

When the Rowles found this unforgettable dog, she wasn’t exactly difficult to locate on the streets. Her terrible condition made her stand out from the crowd, and it was clear she needed help. The dog had a skin condition that made her lose her fur, and she clearly hadn’t been properly nourished in a long time.